Warranty Information

This Warranty operates in addition to, and does not affect, your statutory rights.

1. Definitions

“Brass Monkey” means Brass Monkey Health Ltd. “Product” means Brass Monkey residential or commercial ice baths, plunges, barrels and associated chillers supplied by Brass Monkey. “Consumer” means an individual purchasing for non‑commercial, domestic use. “Commercial / Pro” means any business, professional, public or high‑throughput use (including gyms, spas, studios, hotels and clubs). “Original Purchaser” means the first owner named on the Brass Monkey invoice. “Order Acceptance” means the point at which Brass Monkey has received payment in full for the Order, unless otherwise expressly agreed in writing.

2. Residential Warranty

For Consumers, Brass Monkey provides a 2‑year Limited Warranty from the date of delivery covering defects in materials and workmanship under normal domestic use.

Service scope (Residential). Within mainland UK, warranty service may include parts and labour. Outside mainland UK, Brass Monkey will supply parts with remote technical guidance for fitting by an approved technician.

3. Commercial / Pro Warranty

For Commercial / Pro use, Brass Monkey provides a 12‑month Limited Warranty from the date of delivery covering defects in materials and workmanship under normal commercial use.

Service scope (Commercial / Pro). Within mainland UK, warranty service may include parts and labour. Outside mainland UK, Brass Monkey will supply parts with remote technical guidance for fitting by an approved technician.

Authorised service. Warranty repairs must be carried out by Brass Monkey or an authorised service agent. Use of non‑genuine parts or unapproved modifications voids the warranty.

4. Conditions of Coverage

  1. Installation & environment. Installed per Brass Monkey specifications with adequate ventilation, drainage and power supply.
  2. Operation & maintenance. Operated within stated ranges; routine maintenance (including filter cleaning/replacement and water chemistry within recommended parameters) performed and recorded.
  3. Genuine parts/accessories. Only Brass Monkey‑approved parts and accessories are used.
  4. Proof of purchase. Valid Brass Monkey invoice or order confirmation provided upon request.

Note: Brass Monkey offers optional maintenance services. See Maintenance Services (Optional).

5. When Warranty Doesn’t Apply (or is Voided)

  1. Improper water chemistry or unsuitable additives (including unapproved chemicals, excessive sanitizer levels, corrosive/abrasive agents).
  2. Lack of maintenance (e.g., neglected filters, poor water balance, restricted water/air flow).
  3. Improper installation, misuse or abuse, including operation outside specified temperatures, duty/load, freezing damage, or dry‑running pumps.
  4. Unauthorised modifications or repairs, non‑genuine parts, or third‑party integrations not approved by Brass Monkey.
  5. Power supply issues, surges, outages, incorrect voltage, or ingress of debris caused by site conditions.
  6. Accident, cosmetic wear & tear (scratching, fading, staining, discolouration) not affecting function.
  7. Transport/handling or site damage after delivery.

6. Consumables (Not Covered)

Consumables are not covered. Consumables include, without limitation: insulated toppers, filters, O‑rings, seals, gaskets, sacrificial anodes, UV bulbs/lamps.

7. Contact Us

For support or a warranty enquiry, please Contact Us.

8. Charges Outside Warranty

If a Product is out of warranty, or the Warranty is void under Section 5, diagnosis, parts, labour, call‑out and shipping are chargeable. See current rates: Service & Call‑Out Charges.

9. Remedies & Limitations

  1. Sole remedy. Brass Monkey may repair or replace defective parts/components, or supply functionally equivalent refurbished parts.
  2. Exclusion of indirect loss. No consequential or indirect losses (including downtime or loss of use/profit) are covered, where exclusion is permitted by law.
  3. Territorial limits. Outside mainland UK, Brass Monkey may supply parts and remote guidance in lieu of on‑site service.
  4. Statutory rights. Consumers retain all rights under applicable consumer law.

10. Territory

This Warranty applies within the United Kingdom. For Products installed outside the UK, Brass Monkey may, at its discretion, supply parts and remote technical guidance in lieu of on‑site service.

11. Maintenance Services (Optional)

Brass Monkey offers optional maintenance packages for domestic and commercial users. These services are not a condition of warranty and do not extend or modify the warranty. The same access and cancellation rules apply as set out in the applicable Terms of Sale.

12. Governing Law

English law applies (England & Wales jurisdiction).

13. Updates

Last updated: 15 August 2025