Welcome to ColdCare

When you buy with Brass Monkey, we’re there for you. We’re dedicated to making sure you get the best possible experience from your Bath, Plunge, or Barrel. So we created ColdCare, an ongoing personal service that comes as standard with your purchase. Whether it’s helping you get your cold on, optimising your Monkey’s performance, supporting you with maintenance or fixing a mechanical fault,  ColdCare gives you peace of mind we’re on hand whenever you need us.

ColdCare support features ColdCare support features

ColdCare support features

Setup and check-in calls to get you up and running 

We want to make sure you’re comfortable setting up, so we’ll call to ask if we can support you through the process. That can be a quick one just to check-in, or a video call to talk you through each step. We’ll then call in a few weeks to make sure you’re happy. 

Replacement filters: 3 months’ particle filters, and 1st year’s UV bulb

No need to start ordering spares straight away, we’ve made sure you’ve got your first 3 months’ filters and your first annual UV bulb change covered, so you can focus on your practice.

Cold Care

Same-day weekday remote support response 

Reach out however works best for you. Call or email with an issue, a question about maintenance, or for some assistance, we’ll get back to you the same day, with Monday responses for weekend enquiries.  

Dedicated Brass Monkey engineers on hand to fix anything we can’t resolve remotely (UK Only) 

The engineers who built your Brass Monkey are the engineers who will fix your Brass Monkey. They know every model inside out. Literally. And we’ll get a repair booked as soon as possible if we can’t solve the issue from HQ.

Cold Care

Always-on remote monitoring of your bath’s performance 

When connected to wifi, we can see how your Brass Monkey is performing. Often, we’ll even detect an issue before you do. It also means we can update your software remotely, helping us keep your Monkey healthy. 

2-year warranty on all parts, including plumbing, cladding, and covers 

We build every product from the ground up, from ultra-hardwearing materials to give you a long-lasting relationship with your Monkey, but if something goes wrong, we’ve got your back and we’ll make it right. 

Extended 5-year warranty on your Core Engine.

Download the Brass Monkey app, follow the setup steps, and connect your Monkey to wifi, and we’ll extend the warranty on the core engine technology in your chiller (cooling system and on-board computer).

Annual Maintenance Service

All Brass Monkeys are designed to run with super low maintenance requirements, but depending on where you place it and how much you use it, you might like to give your Monkey a little extra TLC. That’s where our full ice bath service comes in.

ColdCare questions?

If you have any questions regarding ColdCare or anything Brass Monkey, please reach out by filling in the form below

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