Welcome to ProCare
ProCare is a complete support package that comes as standard with every model across our ranges. It’s an ongoing service dedicated to maximising your investment. Whether it’s optimising your Brass Monkey’s performance, supporting with maintenance or fixing a mechanical fault, ProCare makes running your business a little easier.
We also offer a cleaning and maintenance service called ProCare+, which will keep your Brass Monkey running smoothly, maximise your return on investment and minimise the amount of effort you and your team need to spend on deep cleaning.
Same-day support response
Remote monitoring and updates
1-Year warranty on all parts
Employee onboarding
What’s covered with ProCare?
Same-day support
Optimising uptime and improving your customer experience is key, so we guarantee a speedy response. We’ll get back to you within 48 hours and do everything in our power to fix any issues remotely.
Remote monitoring and updates
When connected to wifi, we can see how your Brass Monkey is performing. We receive alerts when anything falls outside of its performance parameters. Which means we’ll often detect and fix an issue before you even notice. It also means we can update your software remotely, which keeps your ice bath running smoothly.
Full one-year warranty
We build every product using hardwearing materials to ensure that your Brass Monkey is long lasting and easy to maintain. But if something does go wrong, we’ll make it right. Just get in touch, and the same engineers who built your ice bath, will help fix it.
Employee onboarding
Knowledge is power, and understanding how to care for your Brass Monkey helps you care for your customers and maximise your investment. We’ll give you all the info you need to help your staff support your customers when they use it, and how to keep the water clean and clear.
