Buy filters & bulbs.
Enter your bath ID on this page and buy what you need online.
Support
Help today. Care for the long run.
Something not right? Our UK team is a call or a form away. Planning ahead? Here's how we keep your ice bath running to standard.
Get help now.
Buy filters & bulbs
Buy commercial accessories.
Buy approved chlorine, agents and testing equipment here.
Raise a support request.
Tell us what's happening and our customer care team picks it up.
Search the knowledge base.
Setup, water care and troubleshooting guides for every Brass Monkey.
Call or email us.
+44 (0)113 526 7255 · hello@brassmonkey.co · Mon–Thu 09:00–17:00, Fri 09:00–16:30
WhatsApp our support team.
07761 742018. Messages only, no calls.
Keep it running.
ProCare, for business.
Servicing, everything the water uses up, or both on one monthly figure, with the full record held in HALO on ProCare+.
ColdCare, for home.
Our engineers at your home for deep cleans and full servicing.
Warranty.
What's covered, what keeps it valid, and how to extend it to three years.
HALO monitoring
HALO monitoring is included with every connected Brass Monkey, at home or at work. HALO is our own platform, built alongside our ice baths since 2021. Its live telemetry and performance monitoring runs around the clock, so most problems are spotted and fixed remotely, and every owner can see their data in the HALO web portal.
More about HALO
Not sure where to start?
Call or email and a person on our UK team will pick it up.
+44 (0)113 526 7255 · hello@brassmonkey.co · Mon–Thu 09:00–17:00, Fri 09:00–16:30
Already own one? WhatsApp our support team on 07761 742018 (messages only).
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