Brass Monkey Charges
Clear pricing for services, call-outs and work that falls outside warranty, or where a warranty is void under our terms. These are the standard charges for service visits, replacement parts and other works.
Applies to residential/domestic use. For distance-sale returns and timelines, see the Consumer Terms of Sale. All prices are inclusive of UK VAT.
A. Service call-outs and labour
Rates for on-site and remote technical support, including standard and out-of-hours service. These apply when work is requested outside warranty coverage or as part of a paid service visit. 10% discount available on all service team charges (excluding re-booking fees) for any customer subscribed to a monthly or quarterly ColdCare service package.
| Service | UK Mainland | Outside UK |
|---|---|---|
| On site appointment includes first hour (per engineer) | £250 | POA |
| Additional on site labour (per hour) | £75 | POA |
| Remote technical support (per hour) | £75 | £75 |
| Additional product onboarding, video call, up to 1 hour | £150 | £150 |
B. Delivery, installation and appointments
Fees relating to changes or adjustments to scheduled delivery or installation appointments, including late cancellations, failed site access, or non-standard access requirements. See Consumer Terms of Sale.
Install rebooking
Applies where a Customer requests a change to a confirmed installation date. Notice is measured from the Customer's written notification to the confirmed installation date.
| Notice given by Customer | Charge (inc VAT) |
|---|---|
| More than 7 days | £400 |
| 7 days or less | £900 |
Abortive install visit
Applies where Brass Monkey engineers attend the installation address and work cannot proceed due to issues on the Customer's side, including incomplete site readiness, lack of access, or last-minute refusal. Charged per visit.
| Service | Charge (inc VAT) |
|---|---|
| Abortive install visit (per visit) | £1,200 + actual travel and accommodation costs incurred |
Abortive visit charges are independent of and cumulative with rescheduling charges. Where an abortive visit occurs and a new installation date is subsequently agreed, both charges apply.
Storage and redelivery
Applies where Goods are ready for delivery and the Customer is unable or unwilling to accept delivery. The first seven (7) days of storage are provided free of charge from the date the Goods are ready.
| Service | Charge (inc VAT) |
|---|---|
| Storage of ready Goods at Customer’s request (per bath, per week) | £150 per week, after 7 days free |
| Redelivery following failed delivery (per visit) | POA, based on logistics and location |
Other
| Service | Charge |
|---|---|
| Re-booking fee — cancellation under 1 business day, or failed site access / unsafe to proceed (service visits) | £250 |
| Additional handling — non-standard access (stairs, tight turns, cranes) | POA |
C. Consumables and common parts
Example costs for common consumables and parts that may be required for repair or maintenance.
| Item | Price (ex VAT) |
|---|---|
| Filter cartridge | from £15 |
| UV bulb/lamp | from £15 |
| O-rings / seals | from £5 |
| Replacement insulated topper | from £450 |
| Replacement chiller or ice engine | from £2,000 |
Preventative options
Optional service plans that help reduce the risk of unexpected costs by keeping your Brass Monkey system in top condition.