One-year term, Supply only, or no care contract.
Extended Warranty at full price.
Warranty. Commercial.
Twelve months as standard. Up to three years if you extend.
What's covered, what keeps it valid, who does which job, and how a longer care term makes the extension cheaper.
Twelve months on every commercial unit.
Every Brass Monkey commercial product carries a 12-month limited warranty against defects in materials and workmanship under normal commercial use. If you install it yourself, cover runs from delivery. If we install it, cover runs from commissioning, or from first use or seven days after commissioning if either comes sooner. In the UK, warranty service can include parts and labour, carried out by us or an authorised service agent.
Where we install, we also warrant our own workmanship for 12 months from commissioning: positioning, the pipework we lay and the connections we make.
Every unit is warranted to reach and hold the temperatures in its operating range, as long as it's installed and run to our airflow, clearance, water and maintenance requirements and the room stays within the specified conditions. The coldest end of a range depends on the room it's in.
Extend to three years from delivery.
Extended Warranty adds up to two years to the standard 12 months, to a maximum of three years from delivery. It covers the chiller, pump, control panel, electronics, UV and dosing system, parts and labour, on a unit we already know through HALO. Consumables, cladding and the exclusions in our terms aren't covered.
You don't need a care contract to take it: anyone can, inside the first 12 months from delivery. Take it at order, or at any point before your first year is out. Bought on its own, it runs for the term you choose and ends when that term does.
It needs the unit connected to Wi-Fi for remote diagnostics, and evidence that routine maintenance has been done. It stays with the original purchaser.
Priced per unit at quotation, under its own terms and conditions. What isn't covered, in full. Warranty Information.
A longer care term makes the extension cheaper.
Two-year ProCare or ProCare+.
One extra year at 25% off. Cover to 24 months from delivery.
Three-year ProCare or ProCare+.
Two extra years at 50% off. Cover to the full 36 months.
What keeps it valid.
You don't need ProCare to keep your warranty. You do need the maintenance done and recorded, whoever does it.
Installed to our specification: ventilation, drainage, power and clearance as set out in your quote.
Run within its ranges: temperature, load and water chemistry as specified.
Maintained, with a record: filter cleaning and changes, and water chemistry kept within the recommended parameters, done and logged.
Genuine parts: Brass Monkey-approved parts and accessories, with repairs by us or an authorised agent.
Account up to date: warranty support can be paused while a payment is overdue.
For Extended Warranty: the unit connected to Wi-Fi so we can run remote diagnostics.
A unit with no maintenance record is a unit where a claim turns into an argument. On ProCare+ we hold the full maintenance and consumables record in HALO, and it's there for you when you need it. On ProCare or Supply alone we hold our half: the service visits, or the supply and lab tests.
Whose job is whose.
The daily routine is always your team's, on any commercial system. What changes between levels of care is who supplies what, and who does the service.
Pro range; Spa differences marked.
| Task | How often | Who |
|---|---|---|
| Water test: chlorine and pH | Every two hours in opening hours | Your team. Reagents supplied on Supply and ProCare+ |
| Wipe-down, step clean, filter rinse, skimmer and drain cleared | Daily | Your team |
| Chlorine and acid levels checked | Daily | Your team. Chemicals delivered six-monthly on Supply and ProCare+ |
| Filter change (Pro) | Every 5 to 7 days, sooner at high use | Your team. Filters supplied on Supply and ProCare+. Spa runs a media bed: no filters to change (see backwash) |
| Media filter backwash (Spa) | Whenever the pressure gauge rises above the clean baseline, typically every 1 to 2 weeks under load | Your team. Media levels checked on every service visit, and topped up yearly on Supply and ProCare+ |
| Top-up | Weekly | Your team |
| Laboratory bacterial test | Monthly | Required. You arrange it, or it's booked and recorded for you on Supply and ProCare+ |
| Deep clean (biofilm reset), 2 to 4 hours out of use | Monthly | Your team. Solution supplied on Supply and ProCare+ |
| Condenser clean, flow meter cleared | Monthly | Your team, and on every service visit |
| Full service | Quarterly as standard | Our engineer on ProCare and ProCare+. Your own engineers on Supply only |
| UV lamp | Six-monthly on Pro, yearly on Spa | Supplied and fitted on the visit on ProCare+. Otherwise yours to source |
| Dosing tubes | Yearly | Supplied and fitted on the visit on ProCare+. Otherwise yours to source |
| Compressor capacitor (Spa) | Yearly | Our engineer on ProCare and ProCare+ |
No level of care takes the daily routine off your team. What ProCare+ does is make sure everything that routine needs is there before it runs out.
Outside warranty, we can still help.
If your unit is out of warranty, or the warranty has been voided, we repair on a chargeable basis. We diagnose the fault and give you a written quote, valid for 14 days, and no work starts until you've approved it. Parts and labour on a paid repair carry a 30-day guarantee from completion. A paid repair doesn't restart or extend the original warranty.
Common questions
Tell us what you run, and we'll price it properly.
Talk to our UK team about Extended Warranty and the care that goes with it.
+44 (0)113 526 7255 · hello@brassmonkey.co · Mon–Thu 09:00–17:00, Fri 09:00–16:30
Or send us the details.
Already own one? For support, WhatsApp our team on 07761 742018 (messages only).
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ProCare.
Servicing, supply, or both.
ProCare