Warranty Information

This Warranty operates in addition to, and does not affect, any rights you may have under applicable law. It applies across the Brass Monkey residential and Commercial / Pro ranges.

1. Definitions

"Brass Monkey" means Brass Monkey Health Ltd. "Product" means any Brass Monkey residential or Commercial / Pro range product — including ice baths, plunges, barrels, plant‑room systems and associated chillers, dosing and filtration equipment — supplied by Brass Monkey. "Consumer" means an individual purchasing for non‑commercial, domestic use. "Commercial / Pro" means any business, professional, public or high‑throughput use (including gyms, spas, studios, hotels and clubs). "Original Purchaser" means the first owner named on the Brass Monkey invoice. "Order Acceptance" means the point at which Brass Monkey has received payment in full for the Order, unless otherwise expressly agreed in writing. "Supply‑Only" and "Supply & Install" have the meanings given in the applicable Terms of Sale.

2. Residential Warranty

For Consumers, Brass Monkey provides a 2‑year Limited Warranty from the date of delivery covering defects in materials and workmanship under normal domestic use.

Service scope (Residential). Within the United Kingdom, warranty service may include parts and labour. Outside the United Kingdom, Brass Monkey will supply parts with remote technical guidance for fitting by an approved technician.

2a. Residential Warranty Extension (Optional)

Brass Monkey offers an optional Warranty Extension providing an additional year of coverage (up to a total of 4 years from delivery date, comprising the standard 2‑year warranty plus up to 2 additional years of extended coverage).

• Price: £780.00 (inc. VAT) per year of extension.
• When to purchase: May be purchased at any time during or after the standard warranty period. The extension is also included with certain product packages—for more information, please Contact Us.
• Coverage period: Extension begins after the standard 2‑year warranty expires.
• Covered components: The extension covers electrical and mechanical items only, including: chiller unit, pump, control panel, electronics board, UV system, and steel components.
• Not covered: Consumables (filters, O‑rings, seals, gaskets, sacrificial anodes, UV bulbs/lamps), cladding, and any items or outcomes listed in Sections 6 and 7.

Additional requirements:

• The product must be connected to WiFi for remote diagnostics and performance monitoring.
• Evidence of routine maintenance must be provided (including maintenance records showing filter cleaning/replacement and water chemistry within recommended parameters).
• Non‑transferable: The warranty extension is tied to the Original Purchaser and is not transferable if the Product is sold or ownership changes.
• Service scope: Same as standard residential warranty (Section 2).

For more information or to purchase a Warranty Extension, please Contact Us.

3. Commercial / Pro Warranty

For Commercial / Pro use, Brass Monkey provides a 12‑month Limited Warranty covering defects in materials and workmanship under normal commercial use. For Supply‑Only Products the Warranty runs from the date of delivery; for Supply & Install Products (see Terms of Sale) it runs from the date of commissioning, or from first operational use or 7 days after commissioning is completed if earlier.

Service scope (Commercial / Pro). Within the United Kingdom, warranty service may include parts and labour. Outside the United Kingdom, Brass Monkey will supply parts with remote technical guidance for fitting by an approved technician.

Authorised service. Warranty repairs must be carried out by Brass Monkey or an authorised service agent. Use of non‑genuine parts or unapproved modifications voids the warranty.

3a. Commercial / Pro Warranty Extension (Optional)

Brass Monkey offers an optional Warranty Extension providing additional years of coverage (up to a total of 3 years from delivery date, comprising the standard 12‑month warranty plus up to 2 additional years of extended coverage).

• Price: £1,250.00 (ex. VAT) per year of extension.
• When to purchase: May be purchased at any time during or after the standard warranty period. The extension is also included with certain product packages—for more information, please Contact Us.
• Coverage period: Extension begins after the standard 12‑month warranty expires.
• Covered components: The extension covers electrical and mechanical items only, including: chiller unit, pump, control panel, electronics board, UV system, steel components, and dosing system.
• Not covered: Consumables (filters, O‑rings, seals, gaskets, sacrificial anodes, UV bulbs/lamps), cladding, and any items or outcomes listed in Sections 6 and 7.

Additional requirements:

• Product must be connected to WiFi for remote diagnostics and performance monitoring.
• Evidence of routine maintenance must be provided (including maintenance records showing filter cleaning/replacement and water chemistry within recommended parameters).
• Non‑transferable: The warranty extension is tied to the Original Purchaser and is not transferable if the Product is sold or ownership changes.
• Service scope: Same as standard Commercial / Pro warranty (Section 3).
• Authorised service: Same requirements as Section 3 apply.

For more information or to purchase a Warranty Extension, please Contact Us.

3b. Installation workmanship (Supply & Install only)

Where Brass Monkey installs the Product, Brass Monkey warrants its own installation workmanship — positioning, the interconnecting pipework it lays, and the service connections it makes — for 12 months from commissioning. This does not cover services, supplies or builder's work provided by the Customer or others, any works outside Brass Monkey's agreed scope, or making good and finishes except where expressly included in the Order. Installation defects are dealt with under the snagging process set out in the Terms of Sale, separately from product defects.

4. Performance & Operating Range

Each Product is warranted to reach and hold water temperatures within its specified operating range, provided it is installed and operated in accordance with Brass Monkey's airflow, clearance, water‑chemistry and maintenance requirements, and provided ambient conditions remain within the specified envelope. Operating ranges are product‑specific — for example the Pro Chill 3–15°C and the Pro Ice 0–15°C — and are stated in each Product's technical specification. Cooling performance varies with ambient air temperature and airflow; the coldest part of a Product's range depends on ambient conditions and is not guaranteed where those conditions fall outside the specified envelope.

5. Conditions of Coverage

1. Installation & environment. Installed per Brass Monkey specifications with adequate ventilation, drainage and power supply.
2. Operation & maintenance. Operated within stated ranges; routine maintenance (including filter cleaning/replacement and water chemistry within recommended parameters) performed and recorded.
3. Genuine parts/accessories. Only Brass Monkey‑approved parts and accessories are used.
4. Proof of purchase. Valid Brass Monkey invoice or order confirmation provided upon request.

Note: Brass Monkey offers optional maintenance services. See Maintenance Services (Optional).

6. When the Warranty Doesn't Apply (or is Voided)

1. Improper water chemistry or unsuitable additives (including unapproved chemicals, excessive sanitiser levels, corrosive/abrasive agents).
2. Lack of maintenance (e.g., neglected filters, poor water balance, restricted water/air flow).
3. Improper installation, misuse or abuse, including operation outside specified temperatures, duty/load, freezing damage, or dry‑running pumps.
4. Unauthorised modifications or repairs, non‑genuine parts, or third‑party integrations not approved by Brass Monkey.
5. Power supply issues, surges, outages, incorrect voltage, or ingress of debris caused by site conditions.
6. Accident, cosmetic wear & tear (scratching, fading, staining, discolouration) not affecting function.
7. Transport/handling or site damage after delivery.
8. Cladding or finishes not supplied by Brass Monkey. Any cladding, decking, top‑deck or finish not supplied by Brass Monkey, or any fault or damage arising from customer‑applied cladding or finishes.
9. Customer or third‑party positioning. Any fault, damage or performance issue arising from installation or positioning by the Customer or a third party (not Brass Monkey) that does not meet Brass Monkey's airflow, ventilation, clearance or access requirements — including positioning against a wall without Brass Monkey's prior written agreement.

7. Items & Outcomes Not Covered

7.1 Consumable and wear items. Consumables and wear items are not covered. These include, without limitation: insulated toppers, filters, O‑rings, seals, UV bulbs/lamps, skimmer baskets, bottom drains, chemical bottles/containers, dosing lines, and chemical dosing pumps.

7.2 Ice formation (ice‑generating Products, e.g. the Pro Ice). The formation of ice — its presence, thickness, coverage and appearance — is not a warranted outcome. Ice depends on variables outside Brass Monkey's control, including water chemistry (which lowers the freezing point as chlorine, acid, oils and bather load accumulate), ambient air temperature, cover discipline, usage patterns and operator settings. These differ between sites and change over time. Brass Monkey configures appropriate default settings at commissioning and provides operating guidance; the ongoing optimisation of ice is an operational responsibility of the operator. The absence, reduction or variation of ice does not constitute a defect, is not covered by this Warranty, and is not grounds for repeated call‑outs or re‑configuration visits under it.

8. Contact Us

For support or a warranty enquiry, please Contact Us.

9. Out of Warranty Service

If your product is outside its warranty period, or if the warranty has been voided under Section 6, Brass Monkey can still help. Repair, parts, and diagnostic services are available on a chargeable basis.

What the service covers

Out of warranty service is a best-effort chargeable repair. We will diagnose the fault, provide a written quote, and carry out agreed work using genuine or equivalent-quality parts. The following charges may apply:

• Diagnostic time — charged even if a repair is not completed
• Replacement parts (new or refurbished to equivalent quality)
• Labour and installation
• Call-out or travel where an engineer visit is required

For current rates, see our Service & Call-Out Charges page. Written quotes are valid for 14 days and work will not begin until you have approved the quote.

Repair guarantee

Parts fitted and labour performed under a paid repair carry a 30-day guarantee from the date of completion. This covers defects in the replacement part supplied and faults directly related to the repair carried out. It does not reinstate or extend the original product warranty, and the product remains out of warranty status at all times.

How it works

1. Contact our support team to describe the fault. We will advise whether a remote session, parts dispatch, or an engineer visit is the right first step.
2. We provide a written quote covering estimated parts, labour, and any call-out charges.
3. You approve the quote. Work begins only once approval is confirmed and, where required, a deposit is received.
4. We carry out the repair. On completion, a summary of work and the 30-day repair guarantee period is confirmed in writing.

Important to know

• Parts orders cannot be cancelled once placed with our suppliers.
• Labour bookings cancelled with less than 2 business days' notice may incur a cancellation fee.
• If a unit is deemed beyond economical repair, diagnostic time and any parts already supplied remain chargeable.
• Brass Monkey's liability for out of warranty repairs is limited to the value of the repair service provided. Consequential losses, including downtime or loss of use, are excluded to the extent permitted by law.

10. Remedies & Limitations

1. Sole remedy. Brass Monkey may repair or replace defective parts/components, or supply functionally equivalent refurbished parts.
2. Exclusion of indirect loss. No consequential or indirect losses (including downtime or loss of use/profit) are covered, where exclusion is permitted by law.
3. Territorial limits. Outside the United Kingdom, Brass Monkey may supply parts and remote guidance in lieu of on‑site service.
4. Statutory rights. Consumers retain all rights under applicable consumer law.

11. Territory

This Warranty applies within the United Kingdom. For Products installed outside the United Kingdom, Brass Monkey may, at its discretion, supply parts and remote technical guidance in lieu of on‑site service.

12. Maintenance Services (Optional)

Brass Monkey offers optional maintenance packages for domestic and commercial users. These services are not a condition of warranty and do not extend or modify the warranty. The same access and cancellation rules apply as set out in the applicable Terms of Sale.

• Consumers: ColdCare+ (Monthly)
• Commercial: ProCare+ (Monthly)

13. Governing Law

English law applies (England & Wales jurisdiction).

14. Updates

Last updated: August 2026