Brass Monkey Charges
At Brass Monkey, we believe in clear, transparent pricing for all services, call-outs, and works that fall outside the scope of your warranty or where your warranty is void under our Terms. This page outlines the standard charges that may apply for service visits, replacement parts, and other works.
Consumer (Domestic) Rates
A. Service Call‑Outs & Labour
Rates for on-site and remote technical support, including standard and out-of-hours service. These apply when work is requested outside warranty coverage or as part of a paid service visit.
| Service | UK Mainland | Outside UK |
|---|---|---|
| Diagnostic call‑out (first hour included) | £240 | POA |
| On Site Appointment | £250 | POA |
| Additional labour (per hour) | £50 | POA |
| Remote technical support (per 30 mins) | £48 | £48 |
| Workshop labour (if product is returned to base) | £75 | £75 |
B. Delivery, Installation & Appointments
Fees relating to changes or adjustments to scheduled delivery or installation appointments, including late cancellations, failed site access, or non-standard access requirements.
| Service | Charge |
|---|---|
| Re‑booking fee – cancellation < 2 business days | £300 |
| Additional handling – non‑standard access (stairs, tight turns, cranes) | POA |
C. Consumables & Common Parts (Example Costs)
Example costs for common consumables and parts that may be required for repair or maintenance.
| Item | Price (ex VAT) |
|---|---|
| Filter cartridge | from £15 |
| UV bulb/lamp | from £15 |
| O‑rings / seals | from £5 |
| Replacement insulated topper | from £450 |
| Replacement chiller or ice engine | from £2,000 |
Preventative Options
Optional service plans that help reduce the risk of unexpected costs by keeping your Brass Monkey system in top condition.
Need Help?
Contact Support to request a quote, book a visit or get remote guidance.
Commercial / Pro Rates
A. Service Call‑Outs & Labour
Rates for on-site and remote technical support, including standard and out-of-hours service. These apply when work is requested outside warranty coverage or as part of a paid service visit.
| Service | UK Mainland | Outside UK |
|---|---|---|
| Priority diagnostic call‑out (first hour included) | £1,200 | POA |
| Standard call-out - Diagnostics | £360 | POA |
| Pre-booked engineer repaid (per day) | £850 | POA |
| Additional labour (per hour) | £120 | POA |
| Remote technical support (per 30 mins) | £50 | £50 |
| Workshop labour (if product is returned to base) | £95 | £95 |
B. Delivery, Installation & Appointments
Fees relating to changes or adjustments to scheduled delivery or installation appointments, including late cancellations, failed site access, or non-standard access requirements.
| Service | Charge |
|---|---|
| Re‑booking fee – cancellation < 2 business days | £500 |
| Re‑booking fee – failed site access/unsafe to proceed | £850 |
| Additional handling – non‑standard access (stairs, tight turns, RAMS requirements, cranes) | POA |
| Additional Product Onboarding - Video Call | £150 |
| Additional Product Onboarding - In person | £450 |
| Additional Water Treatment onboarding - Video Call | £150 |
| Additional Water Treatment onboarding - In Person | £450 |
| Additional Cold Water Immersion Training - Video Call | £150 |
| Additional Cold Water Immersion Training - In Person | £450 |
C. Consumables & Common Parts
Prices for replacement consumables and regularly-used components not covered under warranty, such as filters, UV lamps, and seals.
| Item | Price (ex VAT) |
|---|---|
| Filter sets (commercial duty) | from £20 |
| UV bulb/lamp (commercial duty) | from £90 |
| Seals / gaskets kits | from £5 |
| Replacement insulated topper (Pro) | from £450 |
Preventative Options
Monthly service plans can reduce downtime and emergency costs.
Talk to Us
Contact Support for multi‑site quotes, SLAs and out‑of‑hours coverage.
Key Notes
Additional information about when charges apply, VAT, international service rates, and return responsibilities.
- Charges apply where work is outside warranty coverage or where warranty is void (see Warranty and Terms of Sale).
- Re‑booking fees apply when an appointment is cancelled with less than48 hours’ notice or if we cannot safely proceed due to site conditions.
- Travel/time surcharges may apply for remote locations; international service is POA and may require additional shipping and customs clearance.
- Consumables are not covered by the warranty (e.g., insulated toppers, filters, O‑rings, seals, gaskets, sacrificial anodes, UV bulbs).
- International returns: customer pays return shipping and any duties/taxes unless the Product is faulty or not as described (see Consumer/Commercial Terms).
- All prices exclude VAT unless stated. Rates subject to change; written quotes confirm current pricing.
Last updated: 15 August 2025